BONIVA INJECTION HOTLINE

1-888-587-9438
9AM - 7PM (ET)
Monday - Friday

PATIENT ASSISTANCE FOR BONIVA INJECTION

Updated as of May 25, 2007

Roche has created a reimbursement hotline to offer you and your patients a resource for understanding reimbursement challenges you may face, as well as provide you and your patients access to patient assistance resources.

In This Section:    Reimbursement Hotline   |   Patient Assistance Program


Reimbursement Hotline

BONIVA Injection Reimbursement Hotline - 1-888-587-9438 option 2

FAX YOUR REQUESTS to the Boniva Reimbursement Hotline

As a service to our customers, Roche has established a Reimbursement Hotline for BONIVA Injection to assist you. The hotline is able to help you with questions about:

Patient Insurance Verification

  • Ascertain what drug coverage the patient may have for BONIVA Injection
  • Provide appropriate and accurate information on prior authorization and other payor specific coverage requirements

Coding Issues

  • Answer BONIVA Injection coding and billing questions
  • Provide guidance and up-to-date information regarding payor policies relevant to BONIVA Injection

BONIVA Injection claim denial and appeals review

  • Provide general process guidance in connection with the preparation and filing of a claim
  • Review denied claims for accuracy and completeness
  • Provide general guidance on process for appealing an appropriately denied claim

The BONIVA Injection Reimbursement Hotline is available for your questions from 9am to 7pm ET Monday through Friday.

When calling the hotline for assistance, please have the following information available to expedite your call:

  • Patient name
  • Insurance carrier
  • ID #, plan/group #
  • Provider ID # or providers tax ID #
  • Copy of signed patient authorization


Patient Assistance Program

Roche is a pioneer in providing our drugs, free, to patients who lack prescription coverage and the means to pay for the medications they need. In fact, the Roche Patient Assistance Program was one of the first in the industry, setting the standard for assisting patients in need since the early 1960s.

Through the BONIVA Injection Reimbursement Hotline, Roche assists patients in finding potential alternate funding sources of coverage, as well as assisting qualified indigent patients in obtaining medication. For additional information regarding this program, please contact the Reimbursement Hotline at 1-888-587-9438 option 2.

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